‘AI is an IT project.’
False. It is a company project that needs IT. When technology alone owns it, the transformation often stops at the tool.
Updated on 24 October 2026
What is going on.
Because AI is a technology, the reflex is to hand it to the people who manage technology. IT chooses the tools, runs the projects, trains the users. The business waits for the result.
The result is often a tool that is well installed, secure and integrated, but changes little in the way people work. Because AI transforms processes, roles and decisions, which only the business can rethink. IT remains essential: without it, tools are fragile, poorly integrated and insecure. But it serves a company project, led by those who expect its effects.
What we observe.
- A technical project looks for users.A business project looks for a solution: it is the second approach that succeeds more often.
- IT departments often know this first.Many ask for the business to get more involved, without always being heard.
- Transformation starts where the tool stops.Changing a way of working is a matter of organisation, not installation.
What you can do right now.
- Entrust each AI project to a business owner, backed by IT.
- Give each project an objective expressed in business terms, not in terms of the tool.
- Make IT responsible for the common rules: security, integration, architecture choices.